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Parent Resources

Frequently Asked Questions (FAQ)

Click on a Question to See the Answer.

1. How do I access the Parent Portal?

2. How do I get started using the Parent Portal?

3. How do I sign up or get access to the MCPS Parent Portal?

4. How do I get a user name and password for the Parent Portal?

5. Can anyone get access to the Parent Portal?

6. How can I get help using the Parent Portal?

7. Where do I look if I have questions concerning the grading scales and guidelines used in Marion County Public Schools?

8. I am concerned about the grades that are showing for my child on the Parent Portal, who do I contact?

9. How do I access my child's grades and assignment reports?

10. Will the Parent Portal show absences for my child?

11. Can I access FCAT and other Test Scores that have been recorded in the Student Information System on my child?

12. How often should I expect information to be updated on the Parent Portal?

13. What information on my child can I find on the Parent Portal?

14. The nine weeks or semester just ended, why can I not see the grades for individual assignments?

15. I have multiple children attending Marion County Public Schools; do I need multiple user names?

16. I have children who attend different Marion County Public Schools; can I register for Parent Portal access at any school?

17. If I live out of the area can I still request access to the Parent Portal?

18. Can I change my Parent Portal password?

19. I have forgotten my password. What do I do?

20. I received an automated email requesting that I provide my user name and password for the Parent Portal, should I provide this information?

21. Who do I contact if I am having problems with the Parent Portal?

22. After I signed into the Parent Portal; what do I do if I can't see my child's grades?

23. I login to the Parent Portal using my user name and password, it returns an error "Page not Found" what do I do?

24. When I login to the portal it says, "The server could not sign you in. Make sure your user name and password are correct, and then try again."

25. What type of computer or software is required to access the Parent Portal?

Answers to Frequently Asked Questions

How do I access the Parent Portal?
Go to http://parents.marion.k12.fl.us or http://portal.marion.k12.fl.us and click on Parents. Access can also be found under the Parent Resources link located on the Community Portal at www.marion.k12.fl.us
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How do I get started using the Parent Portal?
1. You must register at your child's school and provide a valid photo ID to the Portal Registration Clerk(s). The school will provide you an account number and PIN on a printout with instructions.
   NOTE: You may register all your children at one school even if they do not attend that school.
2. Next you must activate your account by using any computer connected to the Internet, go to http://parents.marion.k12.fl.us.
3. Enter your Login Name and Password that was provided to you at the school. (Login Name = Account #, Password = PIN then click Log In.
4. Click on the Activate Account Button.
5. Read and accept the "Acceptable User Agreement" (One time only).
6. Enter your account number and PIN from the printout the school provided you.
7. Create a new login name and password for your Parent Portal account.
8. Select a security question and supply an answer. This will be used to authorize a password reset/recovery.
9. Login to the Parent Portal.
10. Select My Account then select My Students.
11. Enter your child's student number, first name, last name and birth date.
12. Repeat this process if you have registered additional students.
13. You may view information about your child/children such as grades by selecting Grades from the menu located on the left-hand side of the screen.
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How do I sign up or get access to the MCPS Parent Portal?
You must be identified in the Student Information System as having custody or be identified as the legal records custodian for the student. You will be required to visit the school where your child is enrolled (only one school if you have children at multiple schools) one time and provide a valid photo ID. Contact the school to find out when registration will be available for the Parent Portal.
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How do I get a user name and password for the Parent Portal?
This will be provided by your child's school. Contact the school to find out when you can register for an account. Once you receive your account follow the instructions provided by the school or click here.
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Can anyone get access to the Parent Portal?
No. Only parents who are identified as having "custody" or identified as a "records custodian" can access the Parent Portal once they have provided the school with a valid photo id (in person) and followed the steps provided by the school.
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How can I get help using the Parent Portal?
Login to the Parent Portal. Choose the Help link located on the left hand side of the Parent Portal page.
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Where do I look if I have questions concerning the grading scales and guidelines used in Marion County Public Schools?
Login to Parent Portal. Click on the grading guideline link located on the left hand side of the Parent Portal page. Select elementary, middle or high school guideline.
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I am concerned about the grades that are showing for my child on the Parent Portal, who do I contact?
Initially, parents should always contact the teacher.
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How do I access my child's grades and assignment reports?
Login to the Parent Portal. Select Grades from the options on the left hand side of the Parent Portal page.
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Will the Parent Portal show absences for my child?
No. This will be available by January 2011.
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Can I access FCAT and other Test Scores that have been recorded in the Student Information System on my child?
No. This will also be available by January 2011.
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How often should I expect information to be updated on the Parent Portal?
Click on the grading guidelines link and select elementary, middle or high school guideline. The Parent Portal updates any changes teachers make to the electronic grade book nightly.
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What information on my child can I find on the Parent Portal?
Currently, you can find your child's assignment grade report and grades (nine weeks/semester).
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The nine weeks or semester just ended, why can I not see the grades for individual assignments?
Once the nine weeks ends or semester is finished and grades are finalized you can only see the "FINAL" grade. Individual grade assignments are no longer available via the Parent Portal. Contact your school directly to have an individual assignment report generated.
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I have multiple children attending Marion County Public Schools; do I need multiple user names?
No. Login to the Parent Portal and select the My Account Link. Then select My Students.
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I have children who attend different Marion County Public Schools; can I register for Parent Portal access at any school?
Yes, if the school has started the registration process for Parent Portal access. All schools are required to start the registration process by the end of the first nine weeks (October 26, 2010).
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If I live out of the area can I still request access to the Parent Portal?
Contact your child's school and they will provide you the steps necessary to gain access to the Parent Portal. The parent must be identified in the Student Information System as having "custody" or provide the required paperwork that they are a "records custodian" for their child.
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Can I change my Parent Portal password?
No, not at this time. It will be available in the near future. Use the password recovery option if you have lost or forgotten your password. See FAQ 19 for directions on password recovery.
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I have forgotten my password. What do I do?
Navigate to http://portal.marion.k12.fl.us and click on Parents. On the subsequent page, click on "I don't know my password," and follow the instructions provided.
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I received an automated email requesting that I provide my user name and password for the Parent Portal, should I provide this information?
No. We will not request your user name and password via an automated email. You should never provide your user name and password to anyone.
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Who do I contact if I am having problems with the Parent Portal?
Please contact your child's school. Use the School Directory to find contact information.
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After I signed into the Parent Portal; what do I do if I can't see my child's grades?
Login to Parent Portal and select my account then my students. Verify that your child is listed. If not, follow these steps in the Account Activation Process Document given to you when you registered for your account at your child's school. If you follow this document and still do not have access to your child's information, contact the school for assistance.
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When I login to the Parent Portal using my user name and password, it returns an error "Page not Found." What do I do?
Check your browser's settings for privacy and security. If these are set to high, you may not be able to view information on the Portal. You can check your browser settings under "Tools" and "Internet Options". You can also try from another computer, if available. If you are still unsuccessful, contact your child's school.
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When I login to the Portal it says, "The server could not sign you in. Make sure your user name and password are correct, and then try again."
If you have forgotten your password, see FAQ #19. If you have forgotten your user name, please contact your school for assistance.
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What type of computer or software is required to access the Parent Portal?
Basically any computer (PC or MAC) with an Internet connection (Recommend: DSL or cable modem) running the following browsers:
Minimum –
  • Internet Explorer – Version 6
  • Firefox – Version - 1.5
  • Mozilla – Version - 1.7
  • Netscape Navigator – Version - 7.2 (only on Linux / Unix)
  • Netscape Navigator – Version - 8.1
  • Safari Version - 2.0 (only on Macintosh OSX)
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